Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We offer same-hour arrival for emergency garage door repairs in the Packwood area. When you call us with a stuck door, our dispatcher will immediately connect you with the nearest available technician. In most cases, we can have someone at your location within 60 minutes. Our service vehicles are fully stocked with common replacement parts, so many repairs can be completed on the first visit. For non-emergency stuck doors, we typically offer same-day or next-day appointments.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues. The most common causes include: broken springs (torsion or extension springs that have snapped), track misalignment or damage, worn or broken cables, failed opener motor or gears, frozen components in winter weather, debris in the tracks, and power outages affecting the opener. Our technicians perform a complete diagnostic to identify the root cause and provide the appropriate repair. We never recommend unnecessary repairs—only what's needed to restore safe, reliable operation.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment. We offer several financing options to make your purchase more affordable. We partner with trusted financing providers to offer plans with competitive interest rates and flexible terms. Many customers qualify for 0% interest for 12 months on approved credit. We also accept all major credit cards and can work with you to find a payment solution that fits your budget. Contact us for a free estimate and to discuss financing options.

Question 4

What is your service warranty?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all parts and labor. This means if anything we install or repair fails within two years due to workmanship or part defects, we'll fix it at no additional cost. Many of the parts we install also come with manufacturer warranties that extend beyond our service warranty. We're confident in our work because we use only high-quality components and our technicians are trained to industry standards.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, if your door gets heavy use (multiple times daily), twice-yearly maintenance is advisable. Regular maintenance extends the life of your door and components, prevents unexpected breakdowns, ensures safety features work properly, and maintains your warranty coverage. Our 25-point maintenance inspection covers all critical components and includes lubrication, adjustment, and safety testing.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major garage door and opener brands including Clopay, Amarr, Wayne Dalton, CHI, LiftMaster, Chamberlain, Genie, and more. We carry parts for most common brands and can order specialty parts when needed. Whether your door is a recent installation or decades old, we can help.

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